Terms of Service

1. The Service

Anastasis Operators, Inc. provides a platform connecting companies ("Clients") with vetted remote operators ("Operators"). The platform includes: role posting, operator matching, time tracking, screen activity monitoring, approvals, billing, and payouts.

Anastasis is not an employer of Operators. Operators are independent contractors responsible for their own tax obligations, equipment, and workspace. Clients engage Operators through the platform and are responsible for role definition and work direction.

2. Account Registration

You must provide accurate registration information. You are responsible for maintaining account security and all activity under your account. You must be at least 18 years old to use the platform.

3. Client Obligations

• Provide accurate role descriptions and fair work expectations.
• Review and approve timesheets and work product promptly.
• Maintain a professional working environment free from discrimination and harassment.
• Pay platform fees as agreed. Anastasis charges a platform fee on top of operator pay.

4. Operator Obligations

• Perform work professionally and within agreed timeframes.
• Use the desktop tracker during clocked-in hours (tracks time, application activity, and periodic screen captures — domain-level only).
• Complete assessments honestly.
• Maintain confidentiality of client information.
• You acknowledge a 15% platform fee is deducted from your earnings.

5. Payments

Clients pay Anastasis. Anastasis pays Operators. Our payment processor handles all payment card and bank account data — Anastasis never stores payment credentials, and sees only the card brand, last four digits, and status.

5.1 Card on file and automatic weekly charges

To post a role, a Client adds a payment card and authorizes Anastasis to charge it automatically, without the Client present, for approved work. That authorization is recorded when the card is added and is set out in full in the Client Agreement.

5.2 The weekly cycle

Operator hours are recorded Monday through Sunday. All cutoffs and charges run on Pacific Time, regardless of where the Client or Operator is based. Clients review and approve hours. Hours still awaiting review after Monday 11:59 PM are approved automatically so the Operator is paid on time; hours an Operator has not submitted by Sunday 9:00 PM are submitted automatically for review. The approved total is authorized and charged on Tuesday at 1:00 AM Pacific. Clients are notified before the charge and receive a receipt after it.

5.3 What is charged

The Client is charged the Operator's agreed hourly rate multiplied by approved hours. Anastasis retains a 15% platform fee, which is deducted from the Operator's earnings by default; a Client may elect, per engagement, to cover that fee instead, in which case it is added to the Client's total and shown before the charge. There is no markup inside the rate, no subscription, no retainer, and no minimum. Approved paid time off and paid holidays are billed as approved hours at the same rate.

5.4 Failed payments

If a charge fails, Anastasis notifies the Client and may retry the charge up to three times over the following six days. If it remains unpaid after seven days, active engagements may be paused until the balance is settled. Engagements paused for non-payment resume automatically once it clears.

5.5 Disputes, corrections and cancellation

A Client may dispute hours before approval, and may raise a correction after a charge by contacting support; where a correction is owed it is issued as a refund or a credit against the next cycle. Approved hours that an Operator has genuinely worked are payable. There is no cancellation fee and no notice period for ending the use of the platform itself; ending an individual engagement follows the notice terms shown in the portal. To withdraw the authorization in section 5.1, remove your card in billing settings; that detaches it at our payment processor and stops future charges, but does not cancel amounts already approved.

The "Free for companies, always" offering refers to the core platform access. Ancillary services or premium features may carry separate pricing disclosed at the time of offering.

6. Replacement Guarantee

If an Operator is not meeting requirements, Clients may request a replacement at no additional cost. We will match a new Operator within the timeframe disclosed during the replacement request. This guarantee does not cover situations arising from inaccurate role descriptions or unreasonable expectations.

7. Intellectual Property

Work product created by Operators for Clients belongs to the Client upon full payment. The Anastasis platform, brand, and technology remain the exclusive property of Anastasis Operators, Inc.

8. Confidentiality

Operators agree not to disclose Client confidential information. Anastasis agrees to protect account data as described in our Privacy Policy. We may access data for support, security, and legal compliance purposes.

9. Limitation of Liability

To the maximum extent permitted by law, Anastasis' liability is limited to the fees paid by the Client in the 12 months preceding the claim. Anastasis is not liable for: (a) indirect or consequential damages, (b) disputes between Clients and Operators, (c) Operator errors or misconduct, (d) service interruptions beyond our reasonable control.

10. Termination

Either party may terminate at any time. Upon termination: outstanding payments are settled, account data is handled per our Privacy Policy retention schedule, and ongoing engagements are concluded or transferred at the Client's option.

Anastasis may suspend or terminate accounts for: violation of these terms, fraudulent activity, harassment, or illegal conduct.

11. Dispute Resolution

Disputes will be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. Arbitration will take place in Wyoming, USA. You waive the right to participate in class actions.

For disputes between Clients and Operators: Anastasis will mediate in good faith but is not a party to the dispute. Unresolved disputes may affect platform standing.

12. Governing Law

These Terms are governed by the laws of the State of Wyoming, USA, without regard to conflict of law principles.

13. Changes to Terms

We may update these Terms. Material changes will be communicated via email and platform notification. Continued use after 30 days constitutes acceptance.

14. Contact

Anastasis Operators, Inc.
Email: legal@anapro.co