Client Agreement

1. What Anastasis does

Anastasis connects your company with vetted remote operators, and runs the time tracking, approvals, billing and payouts around that work. Operators are independent contractors. They are not employees of Anastasis, and they are not employees of your company unless you separately make them so.

2. What it costs

Opening an account, posting roles, browsing operators and using the platform are free. There is no subscription, no retainer, no placement fee and no minimum spend.

You pay for approved hours at the hourly rate agreed with each operator. Anastasis retains a 15% platform fee. By default that fee comes out of the operator's earnings, so your total is exactly the rate multiplied by the approved hours. You may instead choose, per engagement, to cover the fee yourself; if you do, it is added to your total and shown to you before any charge.

Optional services are priced separately and only ever with your agreement in advance. Bank and card processing costs, where we pass them on, are shown before you pay.

3. Authorization to charge your card

This is the section the checkbox at card setup refers to.

When you add a payment card, you authorize Anastasis to charge that card automatically and without you present ("off-session"), on a recurring weekly basis, for hours you have approved or that have been approved automatically under section 4. You confirm you are authorized to use the card and to give this instruction on behalf of your company.

Each charge is for a variable amount — it depends on the hours worked and approved that week. We tell you the amount before we take it, and send a receipt after. We store only your card's brand, last four digits and status; the card itself is held by our payment processor.

You can withdraw this authorization at any time by removing your card in billing settings. We detach it at our payment processor, so it cannot be charged again. Withdrawing it stops future charges; it does not cancel amounts for work already approved, which remain payable. Adding a card later asks for a fresh authorization.

4. The weekly cycle

All times below are Pacific Time, for every account, wherever you or your operators are based.

• Monday to Sunday — operators track their hours.
• Sunday, 9:00 PM — hours an operator has not submitted are submitted automatically, so nothing is lost to a missed deadline.
• Monday, 11:59 PM — your deadline to review. Before this you can, on any shift: approve it, approve it at fewer hours than were tracked, dispute it while you and the operator settle it, or decline it so it is not billed at all. Anything still unreviewed is approved automatically at this point, so operators are paid on time. Anything you disputed or declined is held and is never auto-approved. Shifts our own checks flagged (idle time, low activity, an evidence gap) are marked for your attention, but approve at the deadline like everything else if you do not act on them.
• Tuesday, 1:00 AM — the approved total is charged to your card.

Approved paid time off and paid public holidays are billed as approved hours at the operator's usual rate, under whatever policy you set for that engagement.

5. Reviewing and disputing hours

Every tracked hour comes with evidence — activity levels and periodic screenshots — visible to you in the portal before you approve. Raise a dispute before the Monday deadline and that week is held out of the charge until it is settled.

Correcting a shift downward or declining it settles that shift: it is billed at the lower figure, or not billed at all. It is not a request for the operator to redo the work, and it does not change what we pay them — tracked time is theirs whether or not you are billed for it. We tell them the outcome and your reason, so they can answer it. Correcting upward is not possible; if more time is genuinely owed, add it as manual time, which is billed only on your explicit approval.

If something is wrong after a charge, contact support. Where a correction is owed we issue it as a refund to the original card or as a credit against your next cycle, at your choice. Hours an operator genuinely worked and that were approved are payable.

6. If a payment fails

We will tell you, and we may retry the charge up to three times over the following six days. If it is still unpaid after seven days we may pause your active engagements until it is settled — they resume automatically once it clears. Operators are paid for approved work regardless of whether your payment has cleared.

7. Ending things

You can stop using Anastasis whenever you like. There is no notice period for the account itself and no cancellation fee. Ending an individual engagement follows the notice terms shown in the portal for that engagement, so the operator has fair warning. Approved work is paid either way.

You can export your data and ask us to delete your account from your settings.

8. Your responsibilities

• Describe roles accurately, and give operators what they need to do the work.
• Review hours honestly and on time.
• Keep a valid payment method on file while an engagement is active.
• Treat operators lawfully and respectfully; do not ask for work that is illegal or that breaches someone else's rights.
• Do not use the platform to route around it — hiring an operator you met here off-platform to avoid fees is a breach of this agreement.

9. Changes to this agreement

If we change anything that materially affects what you pay or how you are charged, we will tell you before it takes effect and record a new version. The version you agreed to is kept with your billing record.

10. Contact

Questions about billing or this agreement: raise a ticket from your portal, or book a call.