Settings
Monitoring & expectations
Set the standards the desktop tracker enforces for your whole team: when the timer should stop for inactivity, and the activity level you expect. These apply company-wide; individual overrides can be set per operator.
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Per-operator overrides
Override the company default above for a specific operator — for example a tighter idle limit for one role. Leave a field blank to inherit the company setting. New shifts pick up the change.
No operators on your team yet. Overrides appear here once you have an active engagement.
Hour caps
Cap the hours an engagement can bill per week (Mon–Sun, Pacific) and per day. The tracker warns the operator as they approach either cap and clocks them out at it; new shifts past a cap are refused until the week — or the day — rolls over. Approved overtime raises the daily cap for that day only. Leave blank for no cap.
No active engagements yet. Hour caps appear here once you hire.